Creating the Extraordinary Student Experience

For Faculty and Staff:

We appreciate your ability to be supportive of students. Should you need to consult with a Counseling and Consultation Service clinician regarding supporting a student(s), please call and request a call back at 614-292-5766. 


Supporting your students through a culture of care

The impact of COVID-19 and the resulting move to remote learning can cause feelings of uncertainty and anxiety for students. As you’re planning your move to online courses, please consider the following recommendations to help your students successfully adjust while maintaining a supportive learning environment. 

Students will express a range of emotions. We appreciate your ability to be supportive of students. Not all overt emotional expression is indicative of extreme distress or a mental health concern. The Centers for Disease Control (CDC) has guidance on managing mental health concerns during this time.

Be very clear regarding academic expectations. Ambiguity may increase stress for students. The change to online instruction will introduce new logistical challenges to navigate.

Avoid sharing personal opinions and conjecture related to the current health crisis. Reinforce university health and safety guidelines.

Refer to a range of support resources for students. Encourage students to use the Ohio State: Wellness app for a wide range of resources, refer them to the Discover App for updates and wellness information.

If possible, allow for flexibility in deadlines and extensions. Students are not only adjusting to instructional changes but are coping with uncertainty and logistical changes. 

Be sure to engage in personal self-care and stress reduction. Being exposed to the stress of others may elevate your own stress level. For personal support, visit the Employee Assistance Program.


If additional resources are needed to address a student’s mental health or wellness during this transition, please find additional resources at Student Life’s Counseling and Consultation Service, Student Wellness Center and Suicide Prevention Program. If you, or a student, are feeling alone and struggling, you can also reach out to The Crisis Text Line by texting TALK to 741741 or National Suicide Prevention Lifeline at 1-800-273-TALK.