Creating the Extraordinary Student Experience

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Parent FAQs

What services do you offer students?

Counseling & Consultation Service is available to assist students with personal concerns they may experience while enrolled at OSU. Staffed by psychologists, psychiatrists, social workers, and counselor educators, the short-term services of CCS are offered free of charge to enrolled OSU students.

How do I refer my daughter/son to your services?

To start the process, encourage your daughter/son to schedule a phone screening by completing our online registration. Please see attached link for our online registration: https://ccs.osu.edu/secure/appointments/ 

What should I do if my daughter/son is reluctant to seek counseling?

While counseling is a personal decision, sometimes it can be helpful to encourage a student to talk to a counselor about his or her concerns. It is important to remember that it's ultimately the student's decision to seek help, but the following strategies might help persuade an ambivalent student to consider counseling:

  • Inform your daughter/son that information shared during counseling is confidential to the extent permitted by state law and will not be disclosed without written permission.
  • Remind your daughter/son that she or he can meet with a counselor for one session without committing to ongoing counseling.
  • Reduce the stigma associated with counseling. Tell your daughter/son that our counseling services are regularly used by many students for a variety of concerns and that utilizing counseling services reflects good use of one's resources. Just as it is common to visit a doctor when one has a medical problem, there should be no shame in meeting with a counselor to discuss a personal issue or concern.
  • Suggest that your daughter/son visit our website to become familiar with our services. Encourage your daughter/son to try our anonymous self-assessments. Please see attached link: Self-assessments

Is it possible for the counselor to update me on what my daughter/son talks about in counseling?

Not without the student's written consent. Federal and state laws require that counseling conversations and records remain strictly confidential.

Knowing that your son/daughter is in counseling, but not knowing anything about the content of those sessions, can sometimes be challenging for concerned parents. However, it is important to understand that confidentiality is an essential element of the counseling process, as it creates a safe environment for students to discuss their personal concerns openly and honestly.

Will counseling become part of my son's/daughter's academic record?

No. Our records are confidential and are entirely separate from students' academic records.

Can I schedule an appointment for my student?

No. The student will need to contact our office of his/her own free will. If you are speaking with your student and would like to contact our office with your student him/her present, we will still need to speak directly to the student.

Can I have access to my student's information?

HIPAA guidelines [The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule] require that all information your student provides to us is confidential. We cannot speak with you about your student unless s/he signs a release for us to do so.

How much does therapy cost and will insurance cover it?

Every enrolled student is eligible for 10 free counseling sessions per academic year, which begins Sept 1 and runs through Aug 31. If your child has CSHI he or she may be eligible for additional sessions.

What should my son or daughter do to receive services?

To start the process, encourage your daughter/son to schedule a phone screening by completing our online registration. Please see attached link for our online registration: https://ccs.osu.edu/secure/appointments/