FAQs

The provider must request to be listed on our database, their application approved by CCS and have a valid Ohio State license allowing them to practice.

No, this database is provided as a free resource for students, faculty or staff to use to streamline the process of being linked with mental health services that meet their needs.

Some insurance companies require pre- approval, or a referral from your primary care doctor. Please check with your insurance company to make sure you get what you need.

Check the back and front of your insurance card for a member services number listed. Sometimes there is a different number for Mental Health, Behavioral Health, or Substance Abuse Services. Calling either number should connect you with someone who can check to see if your insurance covers therapy, if you have a co-pay, if there is a session limit, and if a referral is needed for these services.

• What days and times are you currently available?
• Where is your office located? Are you on the COTA bus-line (which bus)?
• See the COTA Trip Planner for details.
• Could you describe your helping approach?
• What are your fees? (Some providers do not accept insurance and are all self pay.)
  • Do you have any student discount fees?
  • Do you have a sliding fee scale?
• Do I have to pay "up front" for services?
  • Will you accept my insurance coverage?
  • Will you directly bill my insurance company?
  • Do you have a payment plan?
• What are your limitations on length of treatment?
• Do you have a waitlist at this time?

We encourage you to ask these types of questions, and any other questions regarding issues that are important to you.  You may also want to request any preferences you may have (as to whom you would like to work with, e.g., gender, race, sexual orientation, ethnicity, etc.) at this time as well.

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