Uwill - Frequently Asked Questions

Uwill is the leading mental health and wellness solution for colleges and students. Uwill provides free immediate access to teletherapy and mental health crisis support for students.

With Uwill, you have the ability to choose a therapist based on your unique needs and preferences (focus area, gender, language, ethnicity), at a time that fits your schedule (day, night, weekend availability), and by the appointment type preferred (video, phone, chat, message).

All students have access to Uwill.

Yes, Uwill is available free of charge.

Access the Uwill platform to complete your profile using your school email address and current location. After completing your profile, you can immediately schedule an appointment with a therapist of your choosing. Many students have their first session within hours of profile completion.

Uwill therapists have a range of specialties and have extensive experience working with students. Many students utilize Uwill to help with mood changes, anxiety, stress, relationship difficulties, poor body image, academic challenges, and loneliness, among many other things.

The counselors in the Uwill network are all licensed mental health professionals with extensive clinical experience.

Counselors available on the Uwill platform take a solutions-oriented, holistic approach to treatment. Our therapists aim to work collaboratively with you to help you accomplish your goals through teaching tangible skills. This means that counselors focus on providing specific tools, coping skills, and resources to address the issues you are facing.

Yes, you work with your counselor and select the format that best suits you. The first session must be video or phone and then you can choose the modality based on your schedule and needs.

Yes, Uwill is HIPAA and FERPA compliant which means we follow the strictest privacy guidelines. We never share your data – even on anonymized basis – to any third party – without consent.

Uwill therapists adhere to limits of confidentiality established by their licensing boards. In general, therapy is confidential. The exceptions to this confidentiality are: if there is a report of harm to self or someone else, or if there is a court subpoena or court order. If you complete an authorization or consent, your therapist is able to coordinate care with others at your determination. Ohio laws may also apply: Rule 4757-5-02 - Ohio Administrative Code | Ohio Laws.

Designated OSU staff will have access to aggregate and de-identified utilization data through Uwill’s platform. Designated CCS staff will have access to general engagement information, including, your name, appointment dates, and appointment status to be able to coordinate care as needed. This information is covered in Uwill’s informed consent.

For best performance, we recommend you use Chrome browser to access Uwill here.

If you are having a medical emergency, you should call 911 or visit your local emergency room. Other emergency resources:

• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text"Home" TO 741-741
• Counseling and Consultation Service: 614-292-5766

Yes, you can change your counselor at any time if it does not feel like the right fit. It is most beneficial to be consistent with one therapist, however, it can take time to find the therapist that is right for you. Uwill prioritizes you finding the best match possible so that you can reap the best clinical outcomes.

Students reporting any difficulty accessing Uwill should be directed to email our support team at support@uwill.com for immediate assistance.

Uwill offers short-term therapy. If you are interested in in-person or longer term treatment options, the first step is to schedule a phone screening at Counseling and Consultation Service. During that call, you will be able to share your concerns and be provided with a recommendation for treatment based on what you share during the screening.

Uwill provides all students up to three therapy sessions. Once you complete three, the Uwill system will automatically send two more sessions. After five sessions, a button will appear to request more. If you select this button, the Counseling and Consultation Service (CCS) will receive your request and will coordinate your care.

When you have utilized all credits available through The Ohio State University, you will be able to purchase credits on your own behalf that you can then submit to your insurance company for reimbursement with a superbill. You can request the appropriate documentation needed for reimbursement by emailing support@uwill.com.

If you are in need of your clinical records (appointment history, therapy notes, etc), you can reach out to support@uwill.com to submit a request. The support team will send you a form to complete to authorize the release of your records. Once the completed release is received, Uwill will send a copy of your records to the email associated with your Uwill account.

If you are in need of a letter, discuss this directly with the therapist that you are working with. Your therapist will ask questions about the requirements, the deadline, and the purpose of the letter. Therapists are not able to provide documentation after an initial visit, as these requests require full assessments to be completed, and often a clinical diagnosis. After the assessment is complete, your therapist will complete the documentation and share it with you via message through the Uwill platform.

Uwill will follow the same guidelines as Counseling and Consultation Service as outlined in our FAQ.

Please refer to the Counseling and Consultation Service FAQ on how they can assist you with this request: Frequently Asked Questions : Counseling and Consultation Service (osu.edu)

Students are able to schedule In-person and Telehealth sessions through Counseling and Consultation Service. While CCS is not open on weekends, services are available until 7pm on weekday evenings. Uwill has a limit of 3, 30-minute appointments that can be scheduled for a student. Counseling and Consultation Service offers more frequent and a higher number of appointments.