Making a Phone Screening
How do I schedule a phone screening?
To schedule a phone screening please complete our online registration. Please have your current schedule available before scheduling your phone screening appointment. If you feel this is an urgent matter that cannot wait until your scheduled phone screening, you are rescheduling an appointment, or if you do not have a phone and need an in-person appointment, please call us at 614-292-5766 during business hours.
Counseling is a confidential service and the phone screening should only be accessed by the individual who intends to receive services. Please do not schedule triage appointments on behalf of students. Please choose your appointment carefully as no showing or canceling may lead to delays in care.
There are limits to confidentiality when we are concerned about the imminent wellbeing of an individual or in the cases of reported child endangerment/abuse. http://codes.ohio.gov/orc/2151.42
Please see attached link for our online registration (for current students only): https://ccs.osu.edu/secure/appointments/
If you are an adult dependent under OSU Comprehensive Student Health Services and seeking services, please call us at 614-292-5766 during business hours to schedule a phone screening
While regional campus students are able to access these services on the Columbus campus, there are services available on each of the campuses. Please click here to access the contact information for each regional campus.
If you are a faculty/staff member, please call (800) 678-6265 for OSU EAP. CCS services are for OSU students only.
What happens when we call you for your phone screening?
You will talk with a counselor over the phone for about 10-15 minutes. The counselor will collect some preliminary information about you and your concerns. You and the counselor will decide on a way to address your concerns. This may involve individual, couples or group counseling; referral to a physician; or, perhaps, referral to a clinician in the community.
If you are referred for individual counseling with a CCS counselor, you may or not be matched with the counselor you spoke with over the phone. Within your first couple of sessions, you and your counselor will determine the type and amount of counseling that will best assist you.
Please be aware that our number often appears as private or unavailable, and thus may be blocked by your cell phone carrier. The clinician who returns your call will need to ask you several questions of a confidential nature you may not wish to answer in public.
What if I am returning for services?
If you are returning to CCS for services, you should let the front desk staff know this when you call to schedule services. They will find your previous information so that it is available to the counselor when you return. If you have attended an appointment with a counselor at CCS within the past 3 months, you do not need to go through the triage phone screening process again. Instead, you may request your previous therapist or request to see another therapist. Either way, an ongoing therapy session can be scheduled through the front desk. If you are calling to reengage with services, it may be a requirement to complete a phone screening so we can get updates from you regarding symptoms or current needs. During the triage call, you may request to see your previous therapist or someone new for ongoing sessions.
Can I have a clinician call me back in the evening if I work all day?
Triage hours are from 9:00 am until 4:00 pm Monday through Friday. We currently do not have office hours in the evening as our hours are 8:00am to 5:00pm, so the triage phone screening appointment, which will last 10-15 minutes, will need to be scheduled during regular business hours.